E-mail: info@argus-services.co.uk : 0121 683 1166
Why Have a Maintenance Agreement?
It is a fact that every piece of technology ever invented deteriorates with age, reducing performance and eroding the value of the investment it represents.
The obvious solution is regular, professional maintenance! Yet, many organisations that would never dream of neglecting their office machinery or vehicle fleets, nevertheless overlook an area that is arguably even more critical - their electronic security and fire detection systems.
In some cases, no maintenance agreement was made when the systems were first installed; in others, service arrangements have been allowed to lapse, or are restricted to the ad hoc repair and replacement of any failed equipment.
All too often, costly technology is simply run to destruction, before being replaced by further allocation of capital.
What do these approaches all have in common?
They cause increasingly significant amounts of costly and inconvenient down time
They increase the organisation's exposure to risk
They ignore the fact that the reason for initial investment usually becomes more,
rather than less, valid as time passes.
The cumulative effect is invariably a level of waste and reduced effectiveness that costs many times the preventative maintenance charges which prolong the life of the system.
Maintenance is a common sense solution to an avoidable problem.
ASL maintenance contracts are customised to the customer's individual requirements, including options such as flexible invoicing, routine maintenance periods etc.
A fully dedicated computerised maintenance and service system is operated to ensure
all planned routine maintenance is carried out at the correct times, by the relevant
engineers, and fully recorded.
Our system records and monitors all maintenance and breakdown calls, through action
to final conclusion.
All calls, whether breakdown or routine maintenance, are assigned a call number.
This allows us to track it through the system until the engineer closes it, after
completion of the necessary works.
This gives the customer the added assurance that any call is acted upon within the
quickest possible time.
Many of our customers have special requirements, which can be highlighted when either
planned maintenance or breakdown calls are actioned, these instructions will be automatically
passed on to the relevant engineers.
These may include persons who may need to be contacted for access or any special
high reach equipment, which is required; which prevents wasted time, visits and costs.
Crucial site and programming data can also be stored away from the customer premises
to provide long term backup and prevent costly down-time in the event of catastrophic
failures.
Data can be backed up by our engineers during their routine site visits, or after
any alterations to the on-site data, and returned to ASL for storage.
Leasing
Leasing can be arranged, allowing the customer to spread any costs incurred. The relevant costs and conditions can be advised upon request.
